Post: #31

(05-11-2017 8:48 AM)HvyEqpDrvr Wrote:  Does anyone know if there are any issues at PT?

I ordered Monday, order #3507. No email confirmation of shipping, but CC charged on Monday. Followed up with email inquiry Tuesday that has not been responded to. Still no comms this morning so I called and it went to voicemail.

It wouldn't be bad, but I paid for and specified a shipping method faster than the normal USPS Flat Rate so I would have it by this weekend. Now it doesn't look like that is going to happen.

Does anyone know where John is and if there is an issue?

Thanks,
HED

As far as I can tell, to get his stuff to Aus, it takes roughly about a week and a half. But that's to Aus. Packages I ordered from him were always in good condition and no leaks. But am not sure how it is for U.S.

Post: #32

(05-11-2017 8:48 AM)HvyEqpDrvr Wrote:  Does anyone know if there are any issues at PT?

I ordered Monday, order #3507. No email confirmation of shipping, but CC charged on Monday. Followed up with email inquiry Tuesday that has not been responded to. Still no comms this morning so I called and it went to voicemail.

It wouldn't be bad, but I paid for and specified a shipping method faster than the normal USPS Flat Rate so I would have it by this weekend. Now it doesn't look like that is going to happen.

Does anyone know where John is and if there is an issue?

Thanks,
HED

A couple of weeks ago, I ordered Swoon on Monday. It shipped Thursday IIRC and it arrived Saturday with the standard shipping. Took longer then I expected to get it in the mail.

Post: #33

OK. Heard from John. IT issues with PayPal. Here's his response. I'm good with where he's at now.

Cheers,
HED


Hey HED,

I got your voicemail. Sorry for the delay. There was a worldwide problem with paypal and the shopping cart software I use on my site. Everyone using PayPal with the same shopping cart I have went down the last 2 days. I've spent 100% of my time creating a work around to get it fixed to get my website back up and running. I finally got it fixed late last night after being down for 2 days.

I'm moving onto processing orders today and I will make sure yours goes out today. I apologize again for the delay.

Thanks,
John

Post: #34

This is probably the wrong place to post, but I need some help! PT customer service haven't been replying to my email inquires AFTER I sent my items back for a refund. How long does the refund process usually take? According to USPS PT already received the package on Monday, June 26, 2017 (Order #3590).