Post: #11

In my several orders from them they are not swindlers. Ask for Mara Fox. She owns the joint. Tell her the straight story. Based on your thread here, you're in for a surprise.

Good luck

Post: #12

I second that. Well said.

Post: #13

(08-28-2016 3:23 PM)HappyGoSkillfully Wrote:  In my several orders from them they are not swindlers. Ask for Mara Fox. She owns the joint. Tell her the straight story. Based on your thread here, you're in for a surprise.

Good luck

Thanks for the advice.

Well, I already bought an alternative from someone else but I guess it makes sense to try and email the owner so she at least are aware of the treatment I have been met with from one of her employees.

I'll do that.

Post: #14

(08-28-2016 5:09 PM)ScentHound Wrote:  Thanks for the advice.

Well, I already bought an alternative from someone else but I guess it makes sense to try and email the owner so she at least are aware of the treatment I have been met with from one of her employees.

I'll do that.

I'm glad to see this. I've worked service and support for a long time. It's always possible to have a bad apple in the customer service department. Without customers escalating to a supervisor or owner, the owners can't fix the problem. Meanwhile, customers silently disappear and post negative reviews with terms like "swindlers".

I'm sure they'll appreciate the opportunity to make things right for you, and probably include a token of their gratitude.

Post: #15

(08-29-2016 9:54 AM)BarefootOxford Wrote:  I'm glad to see this. I've worked service and support for a long time. It's always possible to have a bad apple in the customer service department. Without customers escalating to a supervisor or owner, the owners can't fix the problem. Meanwhile, customers silently disappear and post negative reviews with terms like "swindlers".

I'm sure they'll appreciate the opportunity to make things right for you, and probably include a token of their gratitude.

Well, I emailed them again at the designated email address for 'customer service' on their website, asking for the email to be forwarded to Mara Fox yesterday.

I'll update this thread if I hear back from LPMP (and if I don't).

Post: #16

Just my 2 cents but I can't see how flaming the company the way that you did on a public forum without trying to contact the owner might not work in your favor when it comes time to speaking with the owner. Mara is an excellent person who goes out of her way to be accommodating even if her company is not at fault. Just seems more than a little passive aggressive the way you called her out.

Post: #17

(09-01-2016 2:49 PM)Snoopyace Wrote:  Just my 2 cents but I can't see how flaming the company the way that you did on a public forum without trying to contact the owner might not work in your favor when it comes time to speaking with the owner. Mara is an excellent person who goes out of her way to be accommodating even if her company is not at fault. Just seems more than a little passive aggressive the way you called her out.

I didn't 'call anyone out' I wanted to make sure as many people as possible knew that this company apparently is totally humpty-dory about taking peoples money WITHOUT offering anything in return. Or THEFT as it would otherwise be known.

And I stil haven't heard a peep from either this Mara fox or her customer service staff, so I stand by my original post 100%.

So quit the white knighting, just because they didn't stiff you, doesn't mean it's not pertinent info to OTHER prospective buyers.

Post: #18

I'm not seeing how it's the company's fault if your local post office doesn't inform you of a waiting package.

Post: #19

(09-02-2016 10:03 PM)wotan Wrote:  I'm not seeing how it's the company's fault if your local post office doesn't inform you of a waiting package.

First off, I only have LPMP's claim that the package was sent. No proof of that whatsoever, is there?

Secondly, I'M not seeing how it's MY fault either.

Bottom line, I paid 13 USD to have NOTHING delivered. This IS the company's problem and if that concept is so hard to grasp, I suggest you never open an online sales-based business.

Furthermore, if you at one point in the future decide to buy pheromones online, it's certainly also in YOUR interest that companies selling to the pheromone community are held liable for any shady and/or rude conduct, wouldn't you agree? Or maybe you prefer wild-west snake-oil business practices in which it's always a coin toss that decides if customers actually RECIEVE any product they pay for..

Post: #20

(09-03-2016 6:14 AM)ScentHound Wrote:  First off, I only have LPMP's claim that the package was sent. No proof of that whatsoever, is there?

Secondly, I'M not seeing how it's MY fault either.

Bottom line, I paid 13 USD to have NOTHING delivered. This IS the company's problem and if that concept is so hard to grasp, I suggest you never open an online sales-based business.

Furthermore, if you at one point in the future decide to buy pheromones online, it's certainly also in YOUR interest that companies selling to the pheromone community are held liable for any shady and/or rude conduct, wouldn't you agree? Or maybe you prefer wild-west snake-oil business practices in which it's always a coin toss that decides if customers actually RECIEVE any product they pay for..

I agree that it's the companies responsibility to insure that the package is delivered.

Also, most companies will usually offer a refund, or replacement while they "start an investigation" as to why the package was not delivered.

The only issue I would be concerned with here, is if there is some fine print on the LP website regarding shipping to your area.

So far........if this info is correct, it sounds like LPMP screwed up.

Last I checked, they had a good rep on these boards, so hopefully they make this right.