PheroTruth is not the customer service department for any vendor, and we make no promise or guarantee that any vendor will respond to anything posted in the forum.
If you are posting an issue with a vendor, we ask that before doing so you have attempted to reach the vendor directly, either by email, telephone, or contact form on their website, and allow them a reasonable amount of time to respond.
If you have not received a response after allowing the vendor a reasonable amount of time to respond, or did not receive a satisfactory response, then feel free to post here, with the understanding that the vendor may or may not decide to respond.